At Colgate-Palmolive Company, we stand behind our products and quality controls. If for any reason you are not satisfied with a Colgate-Palmolive Company product you purchased from us or one of our authorized sellers in the United States, you may request a refund within 60 days of the date of purchase. For a full list of the brands covered by the Guarantee, please see the Brand Schedule below.
Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.
How To Claim The Guarantee
If you are unable to return your product to the authorized seller from whom it was purchased, please contact us at 1-800-468-6502 to submit a Guarantee request and have information available regarding where and when you purchased your product. You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to us, or provide other information to assist us in processing your request. You must submit your Guarantee request within 60 days of the date of original purchase.
Guarantee Guidelines
We reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or where we conclude that the purchaser has abused or is attempting to abuse the Guarantee. We may amend or terminate the Guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at 1-800-468-6502.
Effective: September 1, 2025
